Collaborate with the Senior Developer and Community Specialists to develop the Minivillage platform and marketing content features.

• Working closely with customers on the technical side to ensure they are satisfied and to improve upon areas of dissatisfaction and collaborating with internal teams
• Eliminating bugs to enhance the customer experience from good to great
• As needed, demo and walk our new customers through first-time use of the product, building the right rapport, using survey tools where helpful
• Confidently own technical support with our customers while providing guidance (in the form of e.g. tutorial videos) and prompt support
• Working closely with the Community Specialists to create how-to videos and a content pipeline

The successful candidate will be:

• supervised by a member of the Minivillage marketing team with regular video or coffee check ins
• invited to team Town Halls and Sprints for brainstorming and strategic meetings
• given access to team collaboration tools (Google Workspace) and relevant software tools